Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@yakoot.nl. Please note that returns must be sent to the following address: Vechtstraat 92N, 1079 JN Amsterdam.

If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions about returns at info@yakoot.nl.

Damages and issues
Please inspect your order on delivery and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess the problem and put it right.

Exceptions / items that cannot be returned
Certain types of item cannot be returned, such as perishable goods (food, flowers or plants), customised products (special orders or personalised items) and personal care goods (beauty products, for example). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges
The fastest way to get the item you want is to return the one you have and, once the return has been accepted, place a separate order for the new item.

Statutory 14-day cooling-off period in the EU
Notwithstanding the above, if the goods are shipped to the European Union you have the right to cancel or return your order within 14 days, for any reason and without giving a justification. As above, your item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
Once we have received and inspected your return we will let you know, and tell you whether the refund has been approved. If it is approved, you will automatically be refunded to your original payment method within ten working days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since we approved your return, please contact us at info@yakoot.nl.